| Region / Service | Phone Number | Notes |
|---|---|---|
| New Zealand (General Enquiries) | +64 9 357 3000 | Main contact center |
| Australia Customer Support | +61 2 9061 3400 | Sydney regional office |
| USA & Canada Support | +1 800 262 1234 | Toll-free within North America |
| UK Customer Support | +44 20 7962 2235 | London office |
| Hong Kong Customer Support | +852 2862 8988 | Hong Kong regional office |
| Japan Customer Support | +81 3 5521 2770 | Tokyo office |
| Singapore Customer Support | +65 6723 3202 | Singapore office |
| China Customer Support | +86 4008 808 747 | Mainland China hotline |
Air New Zealand (NZ) is the flag carrier airline of New Zealand (NZ), founded in 1940 and headquartered in Auckland, New Zealand.
It operates scheduled passenger and cargo services to domestic destinations and international routes across Australia, the Pacific, Asia, North America, and South America.
The airline is a Star Alliance member and is globally recognized for its safety, service quality, and innovation.
Flag carrier of New Zealand with global connectivity.
Member of Star Alliance (since 1999).
Fleet: Boeing 787 Dreamliner, Boeing 777, Airbus A320 family, ATR 72, and Dash 8 Q300.
Primary hub: Auckland Airport (AKL), with secondary hubs at Wellington (WLG) and Christchurch (CHC).
Award-winning in-flight service, safety, and cabin innovation.
Premium services: Business Premier, Premium Economy, Economy Skycouch™.
Extensive domestic network connecting all major New Zealand cities.
Known for innovative safety videos and strong customer satisfaction ratings