Sotatsu Tonomura’s Query
Dear Regions Bank Customer Support,
I am contacting you because I am unable to access my online banking account.
I currently live in Japan, and I no longer have access to the U.S. phone number that is registered for verification. When I try to log in, the system only offers my old phone number to receive the one-time verification code.
Previously, I was able to receive verification codes by email, but the email option is no longer available.
Could you please let me know if it is possible to restore email verification as an option for my online banking login? If not, could you please advise me on the steps required to update my verification method while I am living outside the United States?
I am happy to provide any information needed to verify my identity.
Thank you very much for your assistance.
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