Is MoonPay safe? Any common issues or user complaints?

MoonPay emphasizes security, using AES-256 encryption, TLS, compliance with PCI DSS, and GDPR, and even maintains a bug bounty program to proactive identify vulnerabilities changelly.com.

However, several user reports raise red flags:

• High or unexpected processing fees, sometimes double the transaction amount Reddit.
• Transaction failures or delays, with users reporting burned funds or missing crypto despite confirmations Reddit+2Reddit+2.
• Account bans due to phone number changes, where users were permanently banned after replacing their phone number or creating a new account Reddit.
• Support challenges: Many users report that customer service is unresponsive or automated, with tickets closed without resolution