Sacchi Stefania’s Query
Dear Meta Support Team,
My name is Sacchi Stefania. On February 6 (2026),I received an email from Instagram which I clicked because I needed to revisit my account, not through the app. After entering some codes, some of which were incorrect, my account was temporarily suspended. The notification stated a suspension due to community standards, not for sexual content or similar, but I have never posted or done anything of that kind. At the time, I was unsure what had happened.
On February 7, when attempting authentication again, Instagram was permanently disabled. Because my Facebook account uses the same login, Facebook was also suspended.
I have committed no offense. I am willing to provide any necessary personal information or documents. I also contacted the local police in Parma, Italy, who confirmed that the email I received was part of a phishing attempt.
I kindly request a manual review of my accounts, as I am unsure if this suspension resulted from phishing or another error. I have not been able to download official forms or access my accounts.
As a professional osteopath, I use Instagram and Facebook to stay informed, access updates, and seek work-related information—functions that cannot be replaced by a regular website. I am ready to provide identification documents or other proofs if necessary.
If restoring Instagram is not possible, I would also accept only Facebook restoration or, alternatively, the creation of a new Instagram account, since the two accounts were linked and the suspension of one affected the other, preventing me from accessing official forms.
I apologize for the inconvenience and would be very grateful for a prompt resolution. I have attempted other channels, including emails, but received no response. I swear that I have done nothing wrong; I believe this may simply be an algorithmic error triggered by the phishing email.
Thank you very much for your time and assistance. I look forward to your response via email.
Best regards,
Sacchi Stefania
[Email linked to account:stefy.sacchi75@gmail.com]
[Phone number linked to account:*******]
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