Is sustainability part of &Beyond’s mission?

Tarek Alawad’s Query

Sehr geehrte Damen und Herren, hiermit möchte ich meine Flugbuchung mit der Buchungsnummer X5VS9U, die am 25.10.2025 auf den Namen TAREK ALAWAD vorgenommen wurde, stornieren. Der Flug war für den 14.11.2025 von Beirut nach Düsseldorf gebucht. Bitte bestätigen Sie mir die Stornierung sowie die Informationen über eventuell anfallende Stornogebühren oder Rückerstattungen. Vielen Dank für Ihre Unterstützung. Mit freundlichen Grüßen .

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Mubarek ahmed’s Query

what do you need to withdraw bitcoin

Reply: Please provide us with your valid phone number to better assist you

Marjorie B. Perez’s Query

Hello! I am trying to reserve a ticket from Hakata to Huis Ten Bosch (this one I was able to find) but the return trip from Huis Ten Bosch there seems to be a problem as I cannot seem to find a ticket which departs at 18:30, the earliest available was around 19:00. Can you please help me reserve a two way ticket (Hakata-Huis Ten Bosch (8:30 am) and Huis Ten Bosch to Hakata (6:30 pm) for November 21, 2025 and for three adults. Thank you!

Reply: Thank you for your inquiry regarding train reservations from Hakata to Huis Ten Bosch on November 21, 2025. The Limited Express Huis Ten Bosch operates several services daily. Based on the current timetable, the earliest available departure from Hakata is at 08:39, arriving at Huis Ten Bosch at 10:22. The next departure is at 09:32, arriving at 11:23. Unfortunately, there are no trains departing Hakata at 08:30. Additionally, the return trip from Huis Ten Bosch to Hakata is available at 18:45, arriving at 20:36. There are no trains departing at 18:30. Please note that train schedules are subject to change, and it's advisable to check closer to your travel date for the most accurate information. To assist you further with your reservation, please provide the following details: Full names of all passengers Preferred seating (reserved or unreserved) Any specific requirements (e.g., wheelchair access) Once we have this information, we can proceed with your reservation. We look forward to assisting you with your travel plans.

Kasongo mulume’s Query

Hello, I need help recovering my Pinduoduo account. My old phone is damaged, and I can’t receive the verification code on the new phone. Please assist me in accessing my account. Thank you.

Reply: Thank you for contacting us to help you. We’re sorry to hear about the difficulty accessing your account. Since your old phone is damaged and you cannot receive verification codes on your new phone, please follow these steps to recover your account: Open the Pinduoduo app and go to the Login page. Tap “Forgot Password / Cannot Receive Code”. Choose “Phone Number or Email Recovery” and follow the on-screen instructions. You may need to provide: Your registered phone number or email Your Pinduoduo ID (if known) Any previous order or account information to verify your identity If you are still unable to recover your account, please reply to this message with: Your registered phone number (last 4 digits) Your Pinduoduo ID (if available) A brief description of your issue Our support team will assist you in verifying your identity and restoring access to your account as soon as possible. Thank you for your patience and understanding.

Cheong Lai See’s Query

I am planning to buy the Northern Kyushu Rail Pass (5-Day) for my upcoming trip to Japan. However, I will renew my passport soon, and the passport number will change after I purchase the pass. If I buy the pass now using my current passport number, can I still redeem and use it later with my new passport after renewal? Will it be acceptable to show both passports (old and new) when I exchange the pass in Japan?

Reply: Yes — you can redeem and use the pass even if your passport number changes after purchasing the voucher, provided you bring both the old and new passports and can show that the voucher was purchased under the old passport number.

Avraham Vainberg’s Query

I bought train ticket from Seoul to Busan and back . I asked for Wheelchair accessibility seat . They booked me tickets but ignore my needs . What can I do ? Do you have customer service desk at Seoul station ?

Reply: Hello, Thank you for contacting us. We are very sorry to hear about the inconvenience you experienced when booking your tickets from Seoul to Busan. All KTX trains are equipped with wheelchair-accessible areas and restrooms, and we always do our best to accommodate passengers with mobility needs. In some cases, however, wheelchair seats may be limited and must be reserved in advance. If your ticket does not currently include a wheelchair-accessible seat, please contact our Customer Service Center as soon as possible with your booking details so we can review and assist you.

Andrew Arzymanow’s Query

I made reservation F7CF3449 today for a tour tomorrow and after it was confirmed by Withlocals the host contacted me said she cannot make it. It’s less than 24 hours to the tour so if I cancel I might lose my deposit. Can I cancel and still receive my deposit ? Please advise. Thank you.

Reply: Hello, Thank you for reaching out to us, and we’re very sorry to hear about your experience. If your local host is unable to conduct the tour, please rest assured that you will not lose your deposit or any payment. In such cases, the cancellation is treated as host-initiated, and you are fully entitled to a full refund or a free rebooking with another host of your choice. Please cancel the booking through your Withlocals account, and our system will process the refund automatically once the cancellation is confirmed as host-initiated. If you prefer, our support team can also handle this directly for you. Kindly reply with your booking reference (F7CF3449) and we’ll make sure your refund or rebooking is arranged right away. We sincerely apologize for the inconvenience and appreciate your understanding.

Suzanne Ryan’s Query

Can I please request an email address for head office customer service.

Reply: Hello, Thank you for getting in touch with us. You can reach Motel One Head Office Customer Service Team by email at: service@motel-one.com Please include your booking details and the name of the Motel One location in your message so team can assist you as quickly as possible.

Is sustainability part of &Beyond’s mission?