What services does Aurinkomatkat offer?

Andrew Arzymanow’s Query

I made reservation F7CF3449 today for a tour tomorrow and after it was confirmed by Withlocals the host contacted me said she cannot make it. It’s less than 24 hours to the tour so if I cancel I might lose my deposit. Can I cancel and still receive my deposit ? Please advise. Thank you.

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Suzanne Ryan’s Query

Can I please request an email address for head office customer service.

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Hussein Salim Balfaqih’s Query

Hello, I'm a Yemeni civilian well I have Redmi Note 8 Pro China ROM I'd like to purchase in-game like Game for peace however it asks me for Health System Real-ID Check how can I do it ? My wechat is verified + Alipay verified And whenever I get QQ Music VIP from lucky spin using 500 gold coins I can't only download 4 songs. Please I don't know what to do although I really want to support you and donate but I can't have what I want!

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Aliyu husaini’s Query

Please my wechat is restricted i can send messages

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Aliyu husaini’s Query

Please my wechat is restricted i can send messages

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Najib Al Saddawi’s Query

Hello ! First I would like to thank you for a nice Prague in which I stayed five days. On the day of returning home , in Praha station, I waited in front of the monitor which showed the departure time and the platform. Just less than 20 minutes before the journey, the monitor showed that the train Nr.174 Praha - Berlin was on platform (6) . I quickly went there in order to reach my train, but when I got there , the information was not correct . I had then only a few minutes left to reach my train - what should I do ? But I was lucky that I found a train conductor who told me that the ( Platform ) has been changed to Nr.(4) Could you imagine how difficult for me as an old man was the situation ? I really would like to visit Praha again and if I will take the train the next time , so I ask you to find a solution to this problem . And I would also like to ask : Couldn't the one who was responsible for the monitor ,waited for another few minutes before he or she gave the correct information. Thank you in advance ! Najib Al Saddawi alsaddawinajib@gmail.com

Reply: Dear Mr. Al Saddawi, Thank you very much for your message and for sharing your experience with us. We’re delighted to hear that you enjoyed your stay in Prague, but we sincerely regret the inconvenience you faced at Praha station regarding the incorrect platform information for train no. 174 to Berlin. We understand how stressful such a situation can be, especially when time is limited and information changes close to departure. Please be assured that we continuously work to ensure our departure boards and announcements reflect the most accurate and up-to-date information. Occasionally, last-minute operational changes may occur due to train scheduling or safety reasons, and we regret any confusion this may have caused. Your feedback has been shared with the responsible department to help improve communication and reduce such occurrences in the future. We truly appreciate your understanding and hope to welcome you again for a smoother and more comfortable journey next time.

William Wilson’s Query

I purchased a Pathe Explorer subscription today, and when I tried to redeem my number for a movie ticket I was told it had already been redeemed. I haven't yet used my one film per month. Please help.

Reply: Thank you for reaching out to us. We’re sorry to hear about the issue with your Pathé Explorer subscription. Please note that your subscription should allow one film per month, so if the code is showing as already redeemed, it may be due to a technical or activation error. Kindly share the following details so we can look into this for you right away: The email address used for the subscription The Explorer code or subscription number A screenshot of the error message (if possible)

Raflyy’s Query

Hello help ser. My account authentication is lost and I can't log in. Can admin help me?

Reply: Yes, we can definitely help you with this. Please share your registered email address and any other details related to your account (such as username or last login date) through our secure support form so we can verify your ownership. Once verified, our team will assist you in restoring access to your account. Thank you for your patience.

What services does Aurinkomatkat offer?