| Region / Service | Phone Number | Notes |
|---|---|---|
| General Customer Service (Retail/Consumer via NAB) | 13 24 84 | (within Australia) |
| From Overseas (Retail/Consumer) | +61 2 8225 0615 | 24/7 support for cardholders |
| Citi Credit Card Support | 13 24 84 | (within Australia) |
| Lost or Stolen Cards | 13 24 84 | Within Australia |
| Lost or Stolen Cards | +61 2 8225 0615 | Overseas |
| Citibank Institutional Banking (still Citi) | +61 2 8225 1000 | Regional Support Line |
Citibank Australia was the Australian consumer banking arm of Citigroup, a leading global financial services company headquartered in New York, USA. Citibank was the first foreign bank to be granted a banking license in Australia in 1985, and for decades it operated as a niche player in the Australian market, especially in credit cards, wealth management, and premium banking services.
In 2022, National Australia Bank (NAB) acquired Citigroup’s Australian consumer banking operations, meaning that Citibank-branded accounts and credit cards are now serviced under NAB. However, many customers still recognize and use Citibank-branded credit cards, wealth accounts, and global banking services through Citi’s institutional arm.
Today, Citigroup continues to operate in Australia mainly as Citi Australia (Institutional Banking), offering corporate and investment banking services, while NAB manages the retail/consumer business that was previously Citibank.
Credit Cards
Citi-branded credit cards (e.g., Citi Premier, Citi Prestige, Citi Rewards)
Balance transfer and low-interest credit cards
Global acceptance with Mastercard & Visa
Retail & Personal Banking (now NAB)
Transaction accounts
Savings accounts
Term deposits
Personal loans and mortgages
Wealth Management & Private Banking
Investment advisory
Managed funds & superannuation
International wealth services
Institutional Banking (still Citi)
Corporate & investment banking
Capital markets & treasury
Global trade finance
Foreign exchange services