| Region / Service | Phone Number | Notes |
|---|---|---|
| General Customer Service | 1-800-628-2265 | (Mon–Fri: 8 a.m.–7 p.m. ET; Sat: 9 a.m.–12 p.m. ET) |
| Lost or Stolen Debit/ATM Card | 1-855-459-1334 | 24/7 automated support |
| NBT Online Banker Support | 1-800-628-2265 | Same number, choose online banking option |
| NBT Wealth Management | 1-800-628-2265 | Routed via main line |
NBT Bank, N.A. is a community-oriented bank headquartered in Norwich, New York, with roots tracing back to 1856. It is a subsidiary of NBT Bancorp Inc. (NASDAQ: NBTB), a financial holding company.
NBT Bank has grown steadily from a small local bank into a regional financial institution, serving individuals, businesses, and organizations across New York, Pennsylvania, Vermont, Massachusetts, New Hampshire, Maine, and Connecticut.
While it retains its strong community banking focus, NBT Bank also offers modern digital banking services, wealth management, and commercial lending. It has more than 140 branch offices and a presence in multiple Northeastern states.
Personal Banking
Checking & savings accounts
Certificates of Deposit (CDs)
Debit cards & digital wallets
Mortgages, personal loans, auto loans, and credit cards
Business Banking
Small business checking & lending
Commercial real estate loans
Cash management & merchant services
Wealth Management & Trust Services
Retirement planning
Investment management
Estate planning & trust administration
Digital Banking
Online and mobile banking apps
Zelle® person-to-person payments
Mobile check deposit & bill pay
NBT Bank’s mission emphasizes relationship-based banking, supporting individuals and local businesses while also providing larger-scale commercial and investment services.