| Region / Service | Phone Number | Notes |
|---|---|---|
| Customer Service (Japan, General) | +81 50 3772 3910 | General inquiries and reservations |
| Customer Service (English Support) | +81 50 3772 3911 | Assistance for international travelers |
| Headquarters (Nagoya) | +81 52 564 2111 | Main corporate office in Nagoya |
| Lost & Found (Nagoya Station) | +81 52 561 4604 | For lost items on JR Central trains |
| Shinkansen Inquiries (Tokyo) | +81 3 3231 1880 | Support for Tokaido Shinkansen passengers |
Central Japan Railway Company (JR Central), also known as JR Tokai, is one of Japan’s major railway operators, primarily serving the Chūbu region, with its headquarters in Nagoya. Established in 1987 following the privatization of Japanese National Railways (JNR), JR Central operates key commuter and regional rail services and is best known for managing the Tokaido Shinkansen, Japan’s busiest high-speed rail line linking Tokyo, Nagoya, and Osaka.
Tokaido Shinkansen Operator – The most heavily used and profitable high-speed rail line in the world.
Future Maglev Service – Developing the Chuo Shinkansen (Maglev) connecting Tokyo–Nagoya–Osaka at record speeds.
Regional Rail Services – Operates commuter and regional trains in the Chūbu region.
Nagoya Base – Headquarters located in Nagoya, a major industrial and business hub.
Technological Leadership – Pioneering in high-speed rail safety, punctuality, and engineering.
Tourist-Friendly – Offers JR Central Passes and support services for foreign travelers.
Economic Backbone – Plays a key role in connecting Japan’s three largest metropolitan areas (Tokyo, Nagoya, Osaka).