| Region / Service | Phone Number | Notes |
|---|---|---|
| Customer Service (Japan, English Support) | +81 50 2016 1603 | General inquiries, reservations, and support |
| Customer Service (Japan, Japanese) | +81 50 2016 1601 | Domestic inquiries in Japanese |
| Headquarters (Tokyo) | +81 3 5334 1111 | Corporate office in Shinjuku, Tokyo |
| Lost & Found (Tokyo Area) | +81 3 3231 1880 | Lost property office for Tokyo stations |
| International Inquiries (Travel Service Center) | +81 50 2016 1604 | Support for overseas travelers |
East Japan Railway Company (JR East) is the largest passenger railway company in Japan, operating in the eastern Honshu region, including Tokyo and the Tohoku area. Established in 1987 after the privatization of the Japanese National Railways (JNR), JR East operates commuter, regional, and high-speed rail services, including the iconic Shinkansen bullet trains.
Largest Railway Operator in Japan – Covers the eastern part of Honshu, serving millions daily.
Shinkansen Network – Operates high-speed bullet trains such as the Tohoku, Joetsu, Hokuriku, and Yamagata Shinkansen.
Urban Commuter Rail – Extensive commuter network in Tokyo and surrounding metropolitan areas.
IC Card System – Introduced Suica, a rechargeable smart card for trains, buses, and retail.
Tourism Services – Operates sightseeing trains and travel packages for domestic and international visitors.
Sustainability Focus – Investing in renewable energy, energy-efficient rolling stock, and carbon reduction.
Technology Leadership – Advanced ticketing systems, AI-driven train scheduling, and smart stations.