Region / Service | Phone Number | Notes |
---|---|---|
Headquarters (York, UK) | +44 345 026 4700 | Main corporate and customer contact |
Customer Support (General) | +44 345 026 4700 | Passenger information and booking assistance |
Assisted Travel (Reduced Mobility) | +44 800 138 5563 | Dedicated helpline for passengers requiring assistance |
Group Travel Bookings | +44 345 026 4700 | Support for group reservations |
Lost Property | +44 345 026 4700 | Help with lost & found items |
Northern Trains is a UK-based train operating company providing passenger rail services across Northern England. It is a publicly owned operator managed by Northern Trains Limited under the Department for Transport’s operator of last resort scheme since 2020. Northern Trains operates local, regional, and intercity routes connecting cities such as Manchester, Leeds, Liverpool, Newcastle, Sheffield, and Hull, as well as rural communities in the north of England.
Regional & Commuter Coverage – Extensive network connecting urban, suburban, and rural areas in Northern England.
Major Cities Served – Manchester, Leeds, Liverpool, Newcastle, Sheffield, Hull, and Bradford.
Digital Ticketing – Online booking, mobile app, and smartcard options.
Modernization – Fleet upgrades, electrification of key routes, and improved station facilities.
Onboard Amenities – Wi-Fi on selected trains, power outlets, and accessible facilities.
Accessibility Services – Step-free access and assistance for passengers with reduced mobility.
Sustainability – Focus on greener rail operations with energy-efficient trains.