| Region / Service | Phone Number | Notes |
|---|---|---|
| Headquarters (London, UK) | +44 345 722 5225 | Main corporate and customer contact |
| Customer Service (General) | +44 345 722 5225 | Passenger information and booking support |
| Assistance for Reduced Mobility | +44 345 722 5225 (Option 4) | Help for disabled passengers and mobility services |
| Group Bookings | +44 345 722 5225 (Option 2) | Support for group travel reservations |
| Lost Property | +44 345 722 5225 | Inquiries for lost & found items |
London North Eastern Railway (LNER) is a British train operating company running long-distance passenger services on the East Coast Main Line. Established in 2018 after taking over from Virgin Trains East Coast, LNER is owned by the UK Department for Transport (DfT). The company operates high-speed Azuma trains connecting London with key cities including York, Leeds, Newcastle, and Edinburgh, as well as services into Scotland.
High-Speed Services – Operates on the East Coast Main Line with modern Azuma trains.
Major Destinations – London, Peterborough, York, Leeds, Newcastle, Edinburgh, Inverness, and Aberdeen.
Comfortable Travel – First Class and Standard Class seating with catering.
Digital Ticketing – Mobile app, online booking, and smartcard options.
Onboard Amenities – Wi-Fi, catering, power outlets, and quiet coaches.
Sustainability – Modern bi-mode trains reducing carbon footprint.
Accessibility – Step-free access, assistance for reduced mobility passengers.