Region / Service | Phone Number | Notes |
---|---|---|
HSBC Bank USA Customer Service | 1-800-975-4722 | (24/7 support) |
Outside the U.S. (international collect calls) | 716-841-7212 | Regional support line |
HSBC U.S. Credit Card Services | 1-866-280-4722 | Regional support line |
Mortgage Customer Service | 1-855-527-8400 | Regional support line |
Loan Support | 11-800-975-4722 | Automated system, available day & night |
HSBC Business Banking | 1-877-472-2249 | Regional support line |
Premier Banking Clients (U.S.) | 1-888-662-4722 | Regional support line |
Premier Clients Abroad | +1-716-841-6866 | Regional support line |
Report immediately (24/7) | A1-800-462-1874 | Regional support line |
HSBC Bank USA, N.A. is the U.S. subsidiary of HSBC Holdings plc, one of the largest banking and financial services organizations in the world. HSBC’s roots go back to 1865, when it was founded in Hong Kong and Shanghai to finance trade between Europe and Asia. Today, HSBC Holdings is a truly global bank, headquartered in London, United Kingdom, with operations in more than 60 countries.
HSBC entered the U.S. market in a major way during the 1980s and 1990s through acquisitions, most notably the purchase of Marine Midland Bank (based in Buffalo, New York) and Household International (a consumer finance company). These acquisitions gave HSBC a significant U.S. presence, branded as HSBC Bank USA.
At its peak, HSBC Bank USA operated hundreds of branches across the United States, especially in New York, California, Florida, and other major metropolitan areas. However, starting in the 2010s, HSBC began downsizing its U.S. retail banking footprint, citing intense competition from domestic giants like JPMorgan Chase, Bank of America, and Wells Fargo.
In 2021, HSBC announced a strategic restructuring:
Most U.S. retail branches were sold to Citizens Bank and Cathay Bank.
HSBC retained a smaller U.S. presence, focusing on wealth management, international banking, and commercial/corporate banking.
Today, HSBC Bank USA operates primarily in major hubs like New York City, Los Angeles, San Francisco, Washington, D.C., and Miami, targeting high-net-worth individuals, multinational companies, and international trade clients.
Retail and Wealth Management – Limited U.S. footprint but focuses on affluent individuals, global citizens, and expats.
Commercial Banking – Business lending, treasury services, international trade finance.
Global Banking & Markets – Investment banking, capital markets, and risk management.
Private Banking – Tailored wealth management for high-net-worth individuals.
International Banking Services – Cross-border accounts, foreign currency, and global mobility banking solutions.
Unlike U.S.-centric banks, HSBC Bank USA serves as a bridge between America and the world. Its strengths include:
Helping businesses expand internationally.
Providing banking for expatriates, global workers, and international students.
Expertise in foreign exchange, global accounts, and cross-border wealth management.
This focus differentiates HSBC from U.S. giants, making it the bank of choice for globally connected customers.