| Region / Service | Phone Number | Notes |
|---|---|---|
| U.S. Bank Customer Service (General) | 1-800-872-2657 | (24/7 support) |
| Outside the U.S. (collect calls) | 503-401-9991 | Regional support line |
| U.S. Bank Credit Card Services | 1-800-285-8585 | Regional support line |
| Mortgage Customer Service | 1-800-365-7772 | Regional support line |
| Auto Loan Customer Service | 1-800-437-9497 | Automated system, available day & night |
| Personal Loan Support | 1-800-USBANKS | Regional support line |
| U.S. Bank Wealth Management / Trust Services | 1-800-634-5375 | Regional support line |
| Small Business Support | 1-800-673-3555 | Regional support line |
| Commercial Banking | Access via relationship manager or 1-800-USBANKS | Regional support line |
U.S. Bancorp is the parent company of U.S. Bank National Association, commonly known simply as U.S. Bank. Headquartered in Minneapolis, Minnesota, U.S. Bank is the fifth-largest commercial bank in the United States by assets, holding over $659 billion (2025).
The bank traces its roots back to 1863, the year President Abraham Lincoln signed the National Banking Act. That legislation allowed for the creation of nationally chartered banks, and one of the earliest was First National Bank of Cincinnati. Through a long history of mergers and acquisitions—including First Bank System, Star Banc, Mercantile, and eventually Firstar—the company became U.S. Bancorp, solidifying its national presence.
Today, U.S. Bank operates across 26 U.S. states, serving more than 20 million customers. Unlike JPMorgan Chase or Citigroup, which focus heavily on investment banking and global markets, U.S. Bank has a strong emphasis on retail, commercial, and community banking, with a reputation for stability, customer service, and innovation.
Consumer & Business Banking – Checking, savings, mortgages, auto loans, credit cards, and small business lending.
Payment Services – Issuing credit/debit cards, merchant processing, and corporate payment solutions.
Corporate & Commercial Banking – Lending, treasury services, and financing for mid-sized and large corporations.
Wealth Management & Investment Services – Private banking, trust services, retirement planning, and asset management.
Treasury & Corporate Support – Risk management, capital markets, and support functions.
Regional Strength: A strong presence in the Midwest and West Coast.
Payments Expertise: U.S. Bank is a leader in payment processing and corporate cards, serving millions of merchants and businesses.
Digital Leadership: Recognized for innovation in mobile banking and digital-first customer experiences.
Community Banking: Known for customer service, particularly among small and mid-sized businesses.
Financial Stability: Consistently one of the highest-rated large banks in credit quality, due to its conservative approach to risk.
Unlike some of the larger Wall Street banks, U.S. Bank avoided the worst of the 2008 financial crisis due to its more conservative lending practices. It has built a reputation for being trustworthy, customer-focused, and digitally advanced without being as sprawling or controversial as its larger rivals.
The bank is frequently recognized in Forbes and Fortune rankings for ethics, innovation, and customer satisfaction.