| Region / Service | Phone Number | Notes |
|---|---|---|
| Head Office (Netherlands) | +31 20 811 7000 | Amsterdam corporate office |
| General Reservations (Europe) | +31 20 811 7050 | For bookings in Europe |
| Customer Service (UK) | +44 20 3519 1111 | London support line |
| Customer Service (USA) | +1 212 461 3638 | New York office |
| Customer Service (Asia – Singapore) | +65 6714 7888 | Singapore regional office |
CitizenM is a Netherlands-based international hotel chain, founded in 2008 in Amsterdam.
Headquartered in Amsterdam, Netherlands (NL), CitizenM is known for its affordable luxury concept, blending stylish design, smart technology, and comfort targeted at modern business and leisure travelers.
The brand focuses on city-center locations and airport hubs, offering compact yet luxurious rooms with strong emphasis on tech-enabled services.
Operates in 30+ locations worldwide across Europe, Asia, and North America.
Rooms designed with compact luxury: king-size beds, rain showers, mood lighting.
Self check-in kiosks and mobile app for seamless stays.
24/7 canteenM dining with grab-and-go concept.
Stylish lobby living rooms instead of traditional lobbies.
Focus on tech-savvy, design-conscious, and frequent travelers.
CitizenM App: mobile key, in-room controls, booking.
Sustainability-driven with eco-friendly practices.