| Region / Service | Phone Number | Notes |
|---|---|---|
| Malaysia (Head Office) | +60 3 7651 2222 | Main Customer Support Line |
| Australia | +61 2 8188 2133 | AirAsia X Australia Office |
| Japan | +81 50 3198 9372 | AirAsia X Japan Support |
| South Korea | +82 2 2023 7800 | Seoul Office |
| China | +86 400 650 7988 | Mainland China Office |
| United States (info only) | +1 866 247 2422 | Travel Support (via partners) |
AirAsia X is the long-haul, low-cost subsidiary of AirAsia, based in Kuala Lumpur, Malaysia. Established in 2007, the airline focuses on medium- and long-haul routes across Asia-Pacific, the Middle East, and Oceania. Operating primarily from Kuala Lumpur International Airport (KLIA2), AirAsia X offers affordable long-distance travel with Premium Flatbed seating, making it a popular choice for travelers seeking value and comfort on intercontinental journeys.
Long-Haul Low-Cost Carrier (LCC) – Specializes in affordable flights to destinations over 4+ hours.
Fleet – Airbus A330-300 and A330neo aircraft with wide-body configurations.
Premium Flatbed Class – Full-flat reclining seats with extra comfort for long journeys.
Santan Meals – Wide selection of pre-bookable Asian and international dishes.
Flexible Baggage Options – Add-on checked baggage up to 40kg.
Multiple Cabin Options – Premium Flatbed + Economy Class.
In-Flight Entertainment (Xcite Tab) – Portable tablets available for rent.
AirAsia SuperApp Integration – Manage bookings, meals, upgrades, and ancillaries.
Awards. – Recognized multiple times as one of the leading long-haul budget airlines worldwide