Anas Maswadeh's Query - Contacts For Customer

Anas Maswadeh’s Query

Dear Alibaba Support Team,

I am writing to file a formal complaint against a supplier on your platform named TIANCANGSTEEL CO., LTD.

I transferred an amount of USD 2,000 to this supplier as an agreed advance payment for an order. After receiving the money, the supplier claimed that the amount was not sufficient and demanded additional payments.

Since then, the supplier has repeatedly promised to refund the money, but no refund has been made. Every day I receive excuses without any real action. This behavior is misleading and fraudulent and has caused me financial loss.

The supplier is still active on Alibaba, which puts other buyers at serious risk.

I respectfully request Alibaba to:
• Investigate this supplier immediately
• Take appropriate action according to Alibaba policies
• Assist me in recovering my money if possible

I am ready to provide all payment proofs, bank transfer receipts, and chat records upon request.

Thank you for your attention to this serious matter. I trust Alibaba to protect buyers and maintain a safe trading environment.

Best regards,
Anas Madwadeh
Palestine
📧 Anasmazennn@gmail.com
📞 +972 56 909 8333

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Anas Maswadeh’s Query