My flight was canceled by Wizz Air. I purchased the ticket through your website. I have been receiving notifications from your agency regarding the canceled flight and the refund, but I have not been able to get any further information or convert the Wizz credit into money, since I bought the ticket through you. I kindly ask for your assistance, as I have been trying in every possible way for the past three days. The booking number is 5039793930. The return flight from Berlin on December 15th was canceled. I sincerely ask for your help.