A blatant and unilateral violation of terms. Dear Sir. I have been a customer of Hotels for many years and am loyal to your company. I am very diligent in accumulating nights, waiting for full accumulation in order to use the accumulated entitlement. To eliminate any doubt, the money accumulated in the program is mine and mine alone and belongs to me!’ Since it was accumulated from funds that I paid and from the hotels over months and years in general. It turns out that you blatantly and unilaterally decided on your own without my permission, without consulting me, without sending an email, to take my money in blatant language. This is called stealing money from my account without informing me. The money, 141 euros, is gone!!! A service representative claimed in a telephone conversation that you transferred the money. Where???? Where is the money?? When I asked to speak to a manager, she hung up the call with indescribable impudence. I demand to get my money back without delay! I want to use this money. I am sending a copy to my lawyer who will be involved if the money is not returned immediately. For your attention without delay Tamar Peleg Tel 972544972955