Southern Cross Health Society

Phone Number & Contact Info

Region / Service	Phone Number	Notes
Member Support / General Health Insurance	0800 800 181	Toll-free NZ wide, Mon-Thu 8:00-17:00, Fri 9:00-16:30
From Overseas or Outside NZ	+64 9 979 9212	Members calling from abroad
Join / New Policy Enquiries	0800 100 555	General policy-joining enquiries
Employer / Corporate Health Partnerships	0800 438 268	Joining via employer programmes
Head Office Address (Auckland)	Level 1, Te Kupenga, 155 Fanshawe Street, Auckland 1010	Physical headquarters location
Postal Address	Private Bag 99934, Newmarket, Auckland 1149	Mailing address for general correspondence

About & Southern Cross Health Society

Southern Cross Health Society (also called Southern Cross Medical Care Society) is a non-profit friendly society in New Zealand. It is the country’s largest private health insurer. It also has operations in hospitals, specialist health care, travel insurance, pet insurance, and wellness programmes. The society is part of the broader “Southern Cross group,” which includes charitable trusts and health service subsidiaries.

Key Features

Wide range of insurance offerings: Private health cover, travel insurance, pet insurance, corporate wellness programmes.
Non-profit / friendly society status: operates to serve members rather than generate profit.
Strong market presence: large share of private health insurance market in NZ.
Affiliated provider network: contracts with specialists, hospitals, clinics at agreed rates for certain treatments.
Integrated health services: owns or partners with hospitals, rehabilitation, physio, and specialist centres.
Accessibility tools: has digital tools for claims, approvals, managing policy details via member portal.
Social / community orientation: part of charitable trust; reinvests in health infrastructure, scholarships, access programmes.

Faq about Southern Cross Health Society

Customer also Asked?

Avraham Vainberg’s Query

I bought train ticket from Seoul to Busan and back . I asked for Wheelchair accessibility seat . They booked me tickets but ignore my needs . What can I do ? Do you have customer service desk at Seoul station ?

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Avraham Vainberg’s Query

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Andrew Arzymanow’s Query

I made reservation F7CF3449 today for a tour tomorrow and after it was confirmed by Withlocals the host contacted me said she cannot make it. It’s less than 24 hours to the tour so if I cancel I might lose my deposit. Can I cancel and still receive my deposit ? Please advise. Thank you.

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Suzanne Ryan’s Query

Can I please request an email address for head office customer service.

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Hussein Salim Balfaqih’s Query

Hello, I'm a Yemeni civilian well I have Redmi Note 8 Pro China ROM I'd like to purchase in-game like Game for peace however it asks me for Health System Real-ID Check how can I do it ? My wechat is verified + Alipay verified And whenever I get QQ Music VIP from lucky spin using 500 gold coins I can't only download 4 songs. Please I don't know what to do although I really want to support you and donate but I can't have what I want!

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Aliyu husaini’s Query

Please my wechat is restricted i can send messages

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Aliyu husaini’s Query

Please my wechat is restricted i can send messages

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Najib Al Saddawi’s Query

Hello ! First I would like to thank you for a nice Prague in which I stayed five days. On the day of returning home , in Praha station, I waited in front of the monitor which showed the departure time and the platform. Just less than 20 minutes before the journey, the monitor showed that the train Nr.174 Praha - Berlin was on platform (6) . I quickly went there in order to reach my train, but when I got there , the information was not correct . I had then only a few minutes left to reach my train - what should I do ? But I was lucky that I found a train conductor who told me that the ( Platform ) has been changed to Nr.(4) Could you imagine how difficult for me as an old man was the situation ? I really would like to visit Praha again and if I will take the train the next time , so I ask you to find a solution to this problem . And I would also like to ask : Couldn't the one who was responsible for the monitor ,waited for another few minutes before he or she gave the correct information. Thank you in advance ! Najib Al Saddawi alsaddawinajib@gmail.com

Reply: Dear Mr. Al Saddawi, Thank you very much for your message and for sharing your experience with us. We’re delighted to hear that you enjoyed your stay in Prague, but we sincerely regret the inconvenience you faced at Praha station regarding the incorrect platform information for train no. 174 to Berlin. We understand how stressful such a situation can be, especially when time is limited and information changes close to departure. Please be assured that we continuously work to ensure our departure boards and announcements reflect the most accurate and up-to-date information. Occasionally, last-minute operational changes may occur due to train scheduling or safety reasons, and we regret any confusion this may have caused. Your feedback has been shared with the responsible department to help improve communication and reduce such occurrences in the future. We truly appreciate your understanding and hope to welcome you again for a smoother and more comfortable journey next time.

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Southern Cross Health Society