| Region / Service | Phone Number | Notes |
|---|---|---|
| General / Service Center | +31 30-639 62 22 | Main customer service line (policy questions, general support) |
| Emergency medical assistance abroad (24-hour ONVZ Zorgassistance) | +31 88-668 97 67 | For urgent hospitalisation abroad |
| ZorgConsulent Advisers | +31 30-639 62 24 | Help choosing providers, waiting list mediation, prevention etc. |
| Maternity Care Service (Kraamzorg) | +31 79-343 04 64 | Requesting maternity care services |
| Taxi / Non-Emergency Medical Transport | 0900 333 33 30 | For arranging approved medical transport by taxi |
ONVZ Zorgverzekeraar is a Dutch health insurance company operating under a non-profit, mutual model. Founded in 1933, ONVZ provides health insurance (both basic and supplementary plans) to individuals and collectives, emphasizing choice, quality, and personalized service. They offer services including care recommendation, waiting-list mediation, maternity care, emergency assistance abroad, and support via “ZorgConsulent” advisors.
| Feature | Description |
|---|---|
| Non-profit mutual insurer | Operates without profit motive; surplus is used for benefit of insured members. |
| Freedom of provider / “vrije zorgkeuze” | Policyholders have broad choice of doctors and healthcare providers. |
| Range of insurance products | Basic health insurance, supplementary packages (dental, travel, etc.), maternity services, etc. |
| Service & support tools | Digital tools: app (“ONVZ-app”), online portal (“MijnONVZ”), upload forms, and general customer service. |
| Emergency medical care abroad | 24/7 emergency service for urgent care overseas; special supplementary plans for travel coverage. |
| Claim & declaration flexibility | Multiple ways to submit medical claims: via app, via web portal, or by post. |
| Personal help & advisory | ZorgConsulent advisors help with waiting lists, choosing providers, treatment options, etc. |
| Sustainability & membership values | Member-centric service; non-profit; high customer satisfaction indicators. |