West Bend Mutual

West Bend Mutual

Phone Number & Contact Info
Region / Service Phone Number Notes
Corporate Office (Headquarters) (262) 309-6610 Main headquarters line in West Bend, WI
Customer Service / General Inquiries (800) 236-5010 Toll-free line for customers
Claims Reporting (877) 922-5246 24/7 claim-reporting service
Billing & Payments (800) 236-5002 For payment questions and account billing
Fax (Corporate) (262) 334-9109 Fax line for corporate documents
About & West Bend Mutual

West Bend Mutual is a U.S. mutual insurance company founded in 1894. Headquartered in West Bend, Wisconsin, it provides property & casualty insurance for homes, autos, businesses, farms, and specialty risks. It works through a network of independent insurance agencies and is known for financial strength and customer-focused service.


Key Features

  • Owned by its policyholders (mutual structure), not shareholders.

  • Offers personal lines (auto, home, condo, renters), business insurance, farm coverage, umbrella liability, and specialty products.

  • Strong financial ratings and stability over many decades.

  • Operates primarily in the Midwest and across multiple states via agencies.

  • Emphasis on underwriting discipline, risk management, and limiting volatility.

  • Community involvement and reputation for doing business well with both customers and agents.

  • Multiple channels for claims reporting, including 24/7 service.

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