How can I submit a claim?

JANG YOON SEOK’s Query

Hello, I have already made a reservation for the Sanyo Shinkansen through the JR-WEST Online Reservation system. The payment was successfully processed with my credit card at the time of booking. However, the credit card I used for payment will be cancelled (terminated) before my trip. I will still bring the same physical card with me, but it will no longer be valid for payment. My question is: Can I still use this cancelled card to pick up my reserved tickets from the ticket machine or counter, as long as the card can be physically inserted and recognized? I just want to make sure that the cancellation of the card will not cause any issue when I try to collect my tickets. Thank you very much for your assistance.

No reply yet

Andrea Sattelmayer’s Query

I booked the JR West Kansai-Hiroshima Area Pass through the official website to make reservations before my Japan trip. But now I do not have the reservation number of the JR West Kansai-Hiroshima Area Pass neither have I recieved a booking confirmation. It is only shown on my credit card account

Reply: We understand your concern regarding the missing reservation number and confirmation email for your Kansai-Hiroshima Booking Reservation. As we are unable to trace your booking without these details, we have arranged for our support team to call you back directly to verify your details and assist you further. Kindly keep your details available during the call for faster assistance. We appreciate your patience and will resolve this matter as quickly as possible.

Denys Shyshkin’s Query

Apple Pay に関して ICOCA カードサポートへお問い合わせしたいと思います。現在、ウクライナの Apple Store では ICOCA が利用できませんが、SUICA は利用可能です。ウクライナの Apple Store でも ICOCA を利用できるようにしていただくことは可能でしょうか。

Reply: Thank you for contacting ICOCA Support. We appreciate your inquiry regarding the use of ICOCA on Apple Pay. At present, ICOCA is only available for registration and use in certain regions and is not supported in the Ukrainian Apple Store. While Suica may be available in your region, ICOCA is currently limited to the Japanese Apple Store. We regret any inconvenience this may cause. Please be assured that we are continually working with Apple to improve our services, and your feedback has been shared with the relevant department for future consideration

Antónia Rusnáková’s Query

Hello,I am very sorry that I could not answer your email,I was sick I had fiber.But I would like to participe in your cruise. Could you reconsider your decision, or give me an email contact who could reconsider it. Could you grant my request and send me necessary informations please. Best regards Antónia Rusnáková

Reply: Dear Antónia Rusnáková, Thank you for reaching out and we hope you are feeling better now. We understand your situation and truly appreciate your continued interest in joining our cruise. We have shared your request with the concerned department for reconsideration.

Kopifx’s Query

I funded my account and 120k and the money was not confirmed then my account got banned immediately… I need my money refunded

Reply: Dear User, Thank you for contacting Support. We are sorry to hear about the difficulties you experienced with your account. Your concern regarding the deposited amount of 120,000 and the subsequent account restriction has been noted. To expedite resolution, a member of our support team will call you back once your request has been reviewed. Please ensure that your contact number is included in your email for the callback. We appreciate your patience and will work diligently to resolve this issue.

Alex’s Query

Good afternoon, My name is AleX. I have a screenplay that won’t just fit into the world of cinema — it has the power to take it to an entirely new level. This is a story that breaks the usual boundaries and opens the door to worlds the audience has never experienced before. This isn’t just another script — this is an event. And I am ready to share it with those who can truly recognize its scale. Could you please let me know where and with whom I can get in touch to present this project? Sincerely, AleX

Reply: Dear AleX, Thank you for reaching out and sharing your interest in presenting your screenplay to Columbia Pictures. We appreciate your enthusiasm and the effort you’ve put into your project. For submissions of original screenplays or film projects, Columbia Pictures works exclusively through established industry channels, including literary agents, managers, or recognized entertainment attorneys. Unfortunately, they are unable to accept unsolicited scripts directly from individuals without representation. We recommend that you contact or secure representation through a licensed agent or manager who can submit your project on your behalf. You can also visit our official submissions page for further guidance: https://www.sonypictures.com/corp/contact We wish you the best in finding the right avenue to present your screenplay.

Jery’s Query

Keep Jimmy Kimmel off the air he does not represent the Disney corporation well at all. Or what your values are supposed to be.

Reply: We value and respect the opinions of all viewers who share their thoughts with us. Your concern regarding Jimmy Kimmel and how his presence reflects on the Disney brand has been noted. We understand that audiences may have differing perspectives on public figures and their alignment with corporate values. As a company, we remain committed to fostering entertainment that reflects creativity, responsibility, and inclusivity. All feedback is carefully reviewed and passed along to the appropriate teams. Thank you for taking the time to express your views. Your input helps guide us in maintaining the highest standards of content and representation across our platforms.

Richard Czajkowski

I put in for money to be transferred on 9-18-25 to my ImTomen account. All it shows is WAITING.

Reply: A call from the support team has been scheduled to review your case in detail and assist you further. Please keep your registered phone available, and one of the representatives will contact you shortly.