What makes American Family different from other insurers?

Denys Shyshkin’s Query

Apple Pay に関して ICOCA カードサポートへお問い合わせしたいと思います。現在、ウクライナの Apple Store では ICOCA が利用できませんが、SUICA は利用可能です。ウクライナの Apple Store でも ICOCA を利用できるようにしていただくことは可能でしょうか。

Reply: Thank you for contacting ICOCA Support. We appreciate your inquiry regarding the use of ICOCA on Apple Pay. At present, ICOCA is only available for registration and use in certain regions and is not supported in the Ukrainian Apple Store. While Suica may be available in your region, ICOCA is currently limited to the Japanese Apple Store. We regret any inconvenience this may cause. Please be assured that we are continually working with Apple to improve our services, and your feedback has been shared with the relevant department for future consideration

Dmitry Shiryaev’s Query

Two years ago we used GoVoyages for booking airplane tickets and accidentally gave the e-mail address to which we do not have access anymore. Thus, we are unable to receive the code to this e-mail address in order to stop the subscription to the annual programme and the charging by GoVoyages of the annual fee (the latest deduction was on 19th June 2025 in the amount of EUR 89,99) to the bank account IBAN GR*******432 in the name of Dmitry Shiryaev. Please could you stop this program and the deduction of the annual fee and kindly let me know accordingly. Regards, Dmitry Shiryaev

Reply: Dear Dmitry Shiryaev, Thank you for reaching out regarding your subscription charges. We have forwarded your request to the concerned department. A call back from the Customer Care team has been scheduled to assist you with the cancellation of your programme and to update your account details. You will be contacted shortly on the registered number to complete the verification and stop further deductions.

Antónia Rusnáková’s Query

Hello,I am very sorry that I could not answer your email,I was sick I had fiber.But I would like to participe in your cruise. Could you reconsider your decision, or give me an email contact who could reconsider it. Could you grant my request and send me necessary informations please. Best regards Antónia Rusnáková

Reply: Dear Antónia Rusnáková, Thank you for reaching out and we hope you are feeling better now. We understand your situation and truly appreciate your continued interest in joining our cruise. We have shared your request with the concerned department for reconsideration.

Kopifx’s Query

I funded my account and 120k and the money was not confirmed then my account got banned immediately… I need my money refunded

Reply: Dear User, Thank you for contacting Support. We are sorry to hear about the difficulties you experienced with your account. Your concern regarding the deposited amount of 120,000 and the subsequent account restriction has been noted. To expedite resolution, a member of our support team will call you back once your request has been reviewed. Please ensure that your contact number is included in your email for the callback. We appreciate your patience and will work diligently to resolve this issue.

Alex’s Query

Good afternoon, My name is AleX. I have a screenplay that won’t just fit into the world of cinema — it has the power to take it to an entirely new level. This is a story that breaks the usual boundaries and opens the door to worlds the audience has never experienced before. This isn’t just another script — this is an event. And I am ready to share it with those who can truly recognize its scale. Could you please let me know where and with whom I can get in touch to present this project? Sincerely, AleX

No reply yet

Jery’s Query

Keep Jimmy Kimmel off the air he does not represent the Disney corporation well at all. Or what your values are supposed to be.

Reply: We value and respect the opinions of all viewers who share their thoughts with us. Your concern regarding Jimmy Kimmel and how his presence reflects on the Disney brand has been noted. We understand that audiences may have differing perspectives on public figures and their alignment with corporate values. As a company, we remain committed to fostering entertainment that reflects creativity, responsibility, and inclusivity. All feedback is carefully reviewed and passed along to the appropriate teams. Thank you for taking the time to express your views. Your input helps guide us in maintaining the highest standards of content and representation across our platforms.

Richard Czajkowski

I put in for money to be transferred on 9-18-25 to my ImTomen account. All it shows is WAITING.

Reply: A call from the support team has been scheduled to review your case in detail and assist you further. Please keep your registered phone available, and one of the representatives will contact you shortly.

Pauline Daniel 🌹’s Query

I would like a credit increase. How do I go about it?

Reply: Your request has been forwarded to the concerned department. You will receive a call from an official shortly.

What makes American Family different from other insurers?