Customer Queries

HI sorry to bother you but I’m ten and wondering if I’m like 15 or 16 or even 14 to do somthing like you did for katseye if so please reply back .im. Really good at singing so if you are doing somthing for katseye please least me know thank you

I would like to follow up on my case related to booking nr: 4484660635 as I sent a complaint and have still not received any feedback on the matter.

Hi in 2029-2030 are you making a girl K-pop group I’m really good at singing so like katseye

Dear Alibaba Support Team,

I am writing to file a formal complaint against a supplier on your platform named TIANCANGSTEEL CO., LTD.

I transferred an amount of USD 2,000 to this supplier as an agreed advance payment for an order. After receiving the money, the supplier claimed that the amount was not sufficient and demanded additional payments.

Since then, the supplier has repeatedly promised to refund the money, but no refund has been made. Every day I receive excuses without any real action. This behavior is misleading and fraudulent and has caused me financial loss.

The supplier is still active on Alibaba, which puts other buyers at serious risk.

I respectfully request Alibaba to:
• Investigate this supplier immediately
• Take appropriate action according to Alibaba policies
• Assist me in recovering my money if possible

I am ready to provide all payment proofs, bank transfer receipts, and chat records upon request.

Thank you for your attention to this serious matter. I trust Alibaba to protect buyers and maintain a safe trading environment.

Best regards,
Anas Madwadeh
Palestine
📧 Anasmazennn@gmail.com
📞 +972 56 909 8333

Hi, my name is Camelia Vasiliu. I am 37 years old. I live in Bucharest, Romania and I am a kindergarten teacher. My husband, Paul Vasiliu, and I wrote a fiction novel: The Scorpions. My husband is a graduated historian who wasn’t on his first writing experience, but for me it was a beautiful and exciting journey through a completely new life experience that taught me to enjoy life, trust myself and understand that one should never stop dreaming big. After years and years of searching, this journey’s destination was a novel I invite you to enjoy, letting yourself carried through it’s keep-you-on-the-edge-of-the-seat story.

The Scorpions novel invites you to go through a fantastic journey of adventures, history, romance, espionage and suspense tangled in mystery through and through. Follow the story of a dynasty starting its journey at the beginning of World War II and ends in the present days. The members of our focal family are constantly trying to fulfill their life’s mission, survive the war and its aftermath, carrying a torch on behalf of the regular citizen, tiptoeing the fine line between upholding the law and personal justice.

We published this novel in our home country, Romania, both in Romanian and in English. It is our utmost wish to see our passion project promoted and fulfill its cinematic potential.Just as Stan Lee created Spider Man or the Hulk, some artists from Eastern Europe created the Scorpion Man, having behind them a wonderful literary story but also an excellent business recipe. Can we send our book ?
Kind regards

My flight was canceled by Wizz Air. I purchased the ticket through your website. I have been receiving notifications from your agency regarding the canceled flight and the refund, but I have not been able to get any further information or convert the Wizz credit into money, since I bought the ticket through you. I kindly ask for your assistance, as I have been trying in every possible way for the past three days. The booking number is 5039793930. The return flight from Berlin on December 15th was canceled. I sincerely ask for your help.

Guten Tag

am 9. Dezember habe ich über Skyscanner eine Flugbuchung vorgenommen, welche mich auf die Buchungsseite von Farera weitergeleitet hat.

Der Betrag wurde erfolgreich belastet, jedoch habe ich keine Buchungs- oder Bestätigungs-E-Mail erhalten. Zudem ist es mir nicht möglich, mich bei Farera einzuloggen, um Support zu kontaktieren oder meine Buchung einzusehen.

Ich habe aktuell keinen Buchungsnachweis, keine Referenznummer und keine funktionierende Kontaktmöglichkeit zu Farera.

Ich bitte Sie daher um Unterstützung:
• Können Sie Farera direkt kontaktieren oder die Buchung für mich prüfen lassen?
• Können Sie mir eine Buchungsbestätigung oder Referenznummer zukommen lassen?
• Alternativ bitte ich um eine gültige Telefonnummer oder direkte Kontaktmöglichkeit, um Farera selbst erreichen zu können.

Meine Kontaktdaten:
Name: Björn Goncalves
E-Mail: bjorndasilvagoncalves@gmail.com
Telefon: 076 358 07 21

Vielen Dank für Ihre Unterstützung.
Ich bitte um eine zeitnahe Rückmeldung, da es sich um eine bereits bezahlte Buchung handelt.

Freundliche Grüße
Björn da Silva Goncalves

call me please ASAP

My business account had been hacked and its name changed and my followers have been taken.
My page is: Burties Bulgarian Burners.
Its name has been changed to: Evertday Epiness.

What can I do to get my page back?
Regards Andy Burt

Iam a travel agency in lebanon , i want to do a partnership with booking.com to link my website www.khalifa-travel.com . Can you inform me with corporate email to contact with .

We are an investment company in the Gulf region and we wish to implement Careem in this country.

Please provide us with the relevant department for opening new specializations, along with a phone number and family information.

We are Nira Company. This is Ibrahim Al-Musleh speaking.
IbrahimAlMusleh@yahoo.com

Hi there,

We are looking for a venue for a post wedding event on Saturday, September 12th 2026. Please can you advise if
Finca Cugulutx has availbility and if this space you are able to have a post wedding event? Thank you,
Alice

I want the WhatsApp number for tokopedia

When I booked my guiding in Colombo, Sri Lanka, pick-up was supplied, once paid it changed to now pick-up.Booking GYGX7NQMGNK3 Pin BedN69AA. As conditions changed even though confirmation approved, I want my money back and cancel even though within the 24 hour rule, I booked 26 hour before. It is only 25 USD but I do not like being cheated.
I write my travel report in Sweden followed by 93.000+ readers in our FB-group “To travel alone”. I have all documentation from my booking showing that my hotel is within listed area for pick-up

A blatant and unilateral violation of terms. Dear Sir. I have been a customer of Hotels for many years and am loyal to your company. I am very diligent in accumulating nights, waiting for full accumulation in order to use the accumulated entitlement. To eliminate any doubt, the money accumulated in the program is mine and mine alone and belongs to me!’ Since it was accumulated from funds that I paid and from the hotels over months and years in general. It turns out that you blatantly and unilaterally decided on your own without my permission, without consulting me, without sending an email, to take my money in blatant language. This is called stealing money from my account without informing me. The money, 141 euros, is gone!!! A service representative claimed in a telephone conversation that you transferred the money. Where???? Where is the money?? When I asked to speak to a manager, she hung up the call with indescribable impudence. I demand to get my money back without delay! I want to use this money. I am sending a copy to my lawyer who will be involved if the money is not returned immediately. For your attention without delay Tamar Peleg Tel 972544972955

表示感谢 你们的付出。非常 有帮助。 科約阿坎 确实少有, 这么高质量的内容。敬意。

Dear Sir/Madam,

My name is Amik Thapa Magar, and I run an outdoor activity company in Furano and the surrounding Hokkaido area.
I am writing to inquire about the possibility of listing some of our activities on your website. Could you please let me know what the process is for this?
I tried here : https://www.kkday.com/en-sg/merchant/register
but couldn`t find the Japan in Country/Region in selection option.
Thank you for your time and consideration. I look forward to hearing from you.

Best regards,
Amik Thapa Magar

I have had my money stuck in waiting since before August. I have been trying to withdraw the money.

Amazfit watch GTS2.
On 22nd September I bought an Amazfit GTS2 watch. After a couple of days it stopped working.
I am in the UK and was told by Amazfit to contact the UK Amazfit devision.
I did this and returned the watch. Since being offered an unsuitable watch the MPS2 JD.com International Ltd in Leicestershire have ignored my many emails.
It appears this company is part of you, can you please look into this problem I am having with your UK company and either arrange replacement watch or a refund, please.
Kind regards
Vince Chapman

Problem receiving ticket Hello, I purchased a ticket through Kiwi.com, the payment was successfully confirmed, but I have not received the ticket to my email address. Verification details: • Name: jumaboy • Email: dovud.a@icloud.com • Payment date and time: December 9 • Payment amount: [1484.06 PLN] • Transaction number / receipt: [92443539705] Please check my purchase and send me the ticket or confirm my booking. Thank you for your help! Best regards, [jumaboy]