In which states does Shelter Insurance operate?

Shelter Insurance operates in 21 states across the U.S., including Missouri, Arkansas, Colorado, and others.

Where is Shelter Insurance headquartered?

Shelter Insurance is headquartered in Columbia, Missouri.

How can I file a claim with Shelter Insurance?

Claims can be reported by calling 1-800-SHELTER (1-800-743-5837) or by filing online through the Shelter Insurance website.

Is Shelter Insurance a mutual company?

Yes, Shelter Insurance is a mutual company, meaning it is owned by its policyholders.

What types of insurance does Shelter Insurance offer?

Shelter Insurance provides auto, home, life, business, and farm insurance products.

What services are available in emergencies or after hours?

Assistance auto is available 24/7; psychological support in covered contracts; emergency hotlines for major incidents.

What are the customer service hours?

General service: Monday to Friday during business hours; Saturdays with limited hours; some assistance lines are 24/7.

How can I report a claim or incident?

There are specific lines for sinistre declarations; times vary by type of incident (auto, home, etc.). Some numbers are 24/7, others business hours.

What is included in health cover through MACSF?

Basic medical costs, supplementary health (extras), hospital expenses, etc., depending on contract.

Is MACSF profit-making or mutual?

It is a mutual; owned by its sociétaires (members), without shareholders.